Online sales: terms of sale and transport

Conditions of sale and transport for online orders

These General Conditions aim to regulate the purchase of products and services, carried out remotely via the electronic network on the website www.mo-el.com belonging to the company Mo-El S.p.a. based in Via Galvani 18, 42027 – Montecchio Emilia (RE) and managed for sale online by the company Markeven S.r.l., P. Iva 02736830361, based in Via G. Guareschi 101/105, 41126 Modena.

Each purchase transaction will be governed by the provisions of Legislative Decree n. 185/99 and, as regards the protection of confidentiality, will be subject to the legislation referred to in Legislative Decree n. 196/2003 and subsequent amendments.

Acceptance of the general conditions of sale

The Cilents, with the electronic submission of the confirmation of his purchase order, unconditionally accepts and undertakes to observe in his dealings with Markeven Srl, the general conditions and payment transcribed below, declaring to have read and accepted all the indications provided to him in accordance with the aforementioned regulations, also acknowledging that Markeven Srl does not consider itself bound to different conditions unless previously agreed in writing.

Customer commitments

  • These General Terms and Conditions of Sale must be examined online by visitors to the www.mo-el.com website before they confirm their purchases. The submission of the order confirmation therefore implies full knowledge of these General Conditions of Sale and their full acceptance.
  • The Customer agrees and obliges, once the online purchase procedure is concluded, to print and keep these general sales conditions, already viewed and accepted during the purchasing process, in order to fully satisfy the condition of the articles 3 and 4 of Legislative Decree n. 185/1999.

Purchase mode

  • www.mo-el.com is an online site that offers the possibility to purchase products and services, even in digital format.
  • Purchases of the products, available as illustrated and described online in the relative descriptive and technical sheets, are carried out by the customer at the price indicated therein, which is inclusive of transport costs and VAT.
  • Before confirming the purchase to the Customer, the unit cost of each chosen product will be summarized and the total cost in case of purchase of several products.
  • By confirming the purchase, upon completion of the transaction, the Customer will receive an email containing all the data relating to the purchase order he has made.

Payment

The payment of the purchased products and the relative shipping costs must be made by the customer at the time of sending the order confirmation through the Paypal system or by credit card.

Payment with PayPal accounts and credit cards
Through PayPal, the world leader in secure online payments, we accept major credit cards and PayPal account payments.
The transaction takes place online via PayPal’s secure systems and no credit card information is transferred to Markeven S.r.l. The data relating to the order are transmitted encrypted according to the SSL system (Secur Socket Layer) directly on the PayPal servers that guarantee the security of data transmission according to current regulations.

Packaging

Our company provides packaging according to experience and uses.

The use of special packaging or the exclusion of packaging must be requested explicitly by the buyer at the time of ordering and will be the subject of negotiation for economic purposes.

Shipments

The shipment of goods is by express courier.
The type of delivery used is the standard: the deliveries of the products will take place during all working days at a time between 9am and 6pm.
Depending on the destination, the delivery takes between 2 and 7 days after confirmation of payment.

Complaints

The disputes on quality and quantity or for goods not corresponding to what is specified in our sales confirmation, must be formulated upon receipt of the goods, mentioning the differences found on the transport document. If the complaint is prompt and founded, after the verification of our technicians, the obligation of our company is limited to the replacement or integration of the recognized non-correspondent goods, in the same place of delivery of the original supply, upon return of this, excluded any right by the buyer to request termination of the contract.

Warranty and defective products

  • The products purchased through the www.mo-el.com website are subject to the discipline, as applicable, of Legislative Decree September 6, 2005, n. 206 on sales contracts and guarantees concerning consumer goods and, as far as it is not contemplated, to the specific provisions envisaged in this regard by the Civil Code. Therefore, all products recognized as faulty within 24 months from the delivery date will be replaced. For defective products will not be recognized any extra cost (assembly, disassembly, transport, labor, etc.) in addition to that of the non-compliant product.

This warranty will apply to the product that has defects of conformity and / or malfunctions not found at the time of purchase, provided that the product is used correctly and with due diligence, ie respecting its destination and as provided in any technical documentation , with observance of the various operating regulations indicated therein.

  • The aforementioned warranty will not be applicable in case of negligence, carelessness in the use and maintenance of the product, connect what was purchased to electrical systems or any other type of connection not in accordance with, or in case of use different from which the product is intended to. The guarantee is personal and will therefore apply only to the original purchaser.
  • The product, even if defective, to be replaced, must, at the time of reshipment, be complete with the packaging and all the accessories and any documentation received from the customer at the time of purchase. The return of the product without the original packaging, accessories and any documentation mentioned above prevents Markeven from replacing the product itself.
  • Returns must be made to this address:

MO-EL S.p.a.

Via Galvani, 18
42027 Montecchio Emilia (RE)

  • Markeven reserves the right to verify the actual defects stated by the customer and to replace them only after this check.
  • The request will be processed only if the following documents are present in the returned package: number and date of order, description of the defect found and the RMA form duly completed. Click here to download the form!
  • The costs of returning the goods to the sender remain charged to the customer.

Right of withdrawal

Purchases made on the www.mo-el.com website are governed by Italian law on mail order sales (Legislative Decree 206/2005). If you have made a mistake in your order and received an item that you did not want, you have 14 days from the date of delivery to exercise the right of withdrawal, or the possibility to return the product. We will accept without hesitation the return of any item, provided it is in perfect condition, refunding the full amount within 14 days of the return of the returned goods.

  • Returns must be made to this address:

MO-EL S.p.a.

Via Galvani, 18
42027 Montecchio Emilia (RE)

Information and complaints

For any clarification or any complaint, refer to what is reported in the heading Contacts accessible from all pages of the site.

Jurisdiction and competent court

This contract will be governed by Italian law. For any dispute concerning the validity, interpretation or execution of the same contract, the territorial jurisdiction will be that of the Competent Court of Modena.

Customer responsibility

Pressure vessels are subject to different regulations and regulations in the countries in which they are installed. It is the responsibility of the purchaser to comply with these regulations and to request and use the appropriate models.

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